No two persons are identical. The same goes for Rockwater rooms. Each one is different from the other, offering a range of living experiences.
- All Rooms & Suites have panoramic ocean views, King beds, fans, fridges, tea/coffee making facilities, bathtubs, showers, and 100% organic toiletries.
- Rockwater is a (12+) adult resort.
- Full A La Carte cooked breakfast, jams, peanut butter, homemade bread, fresh fruits with unlimited espresso coffee.
- Complimentary return airport transfers.
- Free WIFI and all taxes / gov fees.
- Best Price Anywhere Guarantee - every time.
- Complimentary room upgrade - subject to date of bookings: first booked; first served.
- One on One Service. You are not a reference number in a data base the other side of the world. You are a human we are going to meet, and care for ...that's personal.
- Online Travel Agents (OTAs). Some OTAs display Rockwater Resort on their platform to increase their website enquiry traffic without any prior agreements with us. They will then try to sell you something else by stating we are full. This is a common practice and goes unnoticed but deprives hotels of business.
Be warned: We do not accept bookings from these non-contracted OTAs, even if they confirm with you. We have no control over their payment security, booking conditions and cancellations policies.
In the case of any dispute, you are on your own. For example, we refunded immediately 100% of all cancelled direct bookings when Vanuatu borders were closed, yet some OTAs did not, and tarnished our good name in the process.
- Flexible cancellation policy. We understand that travel plans change, and you may need to cancel or postpone these. Our rates are simple with clear cancellation policies. Contact us directly for any changes or enquiries regarding your booking and it’s immediate, rather than having to contact an OTA call centre in India. They will contact us; we respond, they relay that information to you, then you contact them, and so on and on ...
- Instant confirmation. Secure your booking immediately without a deposit, we made the booking an easy 5 step process.
- Expert knowledge and service. We know the resort better than anyone as we designed, built, and manage it. As for Tanna Island, this is the third resort on the island we have managed since our arrival in 2001. Our experience and local connections run deep, so advising which activities are right for you is a breeze.
- Complimentary Bottle of French bubbly to thank you for the wise move!
The personal connection you establish with your accommodation provider from the time of booking, can make all the difference between an OK holiday or an amazing one!
Plus, with us, it comes with benefits.